1. Agreement: These terms and conditions (Terms) are between 65 Group Limited, a company incorporated in England and Wales, with company number 14567616 (we, us or our) and you, the person booking or receiving the Services (you or your).
2. Acceptance: You accept these Terms by the earlier of:
(a) checking a box to accept these Terms or clicking ‘I Accept’; or
(b) making a booking or payment with us.
3. Right to Cancel: Other than where you purchase Services at our clinic, you may cancel the Services within 14 days of the date when you make a booking with us (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so.
Please note that where you expressly ask us to commence the provision of the Services during the Cancellation Period:
- you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and
- you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full price for the relevant Services. For example, if you purchased a pack of treatments from us, and you wish to cancel within the Cancellation Period and you have already had one appointment, we may retain the price we would have charged you for a one-off appointment.
4. Disclaimer: You acknowledge and agree that any information, advice, material or work provided by us as part of the Services does not constitute medical advice or treatment, nor are they intended to be a substitute for consulting a medical practitioner for your particular circumstances and needs (does not include Osteopathic treatment). We do not guarantee that the Services will result in any specific outcome, as results can vary between individuals. We perform all Services with reasonable care and skill, but the treatments carry inherent risks. You acknowledge and accept that you are undergoing the treatments at your own risk.
5. Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.
6. CQC Regulated: We are registered members of the Care Quality Commission (CQC) and subject to their fundamental standards which can be found here: https://www.cqc.org.uk/about-us/fundamental-standards.
7. Body cameras: For quality assurance, safety and training purposes, our staff may wear body cameras during the provision of the Services. By accepting these Terms, you acknowledge and consent to:
(a) the recording of video and audio during your appointments; and
(b) the collection and processing of this data in accordance with our privacy policy.
We will handle all recordings in compliance with applicable data protection laws. (This does not include the Osteopath)
8. Packs: You may purchase a single session, pack of sessions or other offering as made available by us. Session packs are valid from the purchase date for the time period set out on our website or as notified in person. Any unused sessions after this period will be forfeited.
9. Invasive Treatments: As part of the Services, we may provide invasive treatments such as anti-wrinkle injections. Where we provide these treatments as part of the Services, you acknowledge and agree that:
(a) you are at least 18 years of age;
(b) you have been fully informed about the procedures, including potential risks, side effects and expected outcomes;
(c) you understand that the results of our Services are temporary, and multiple treatments may be necessary to achieve your desired outcomes;
(d) you will follow any and all pre and post treatment steps provided by us to you; and
(e) we do not make any guarantees or representations that the Services will achieve a desired result or outcome.
10. Refusal of treatment: We reserve the right to refuse to provide the Services, in our sole discretion, where we believe it is in the best interests of your health and safety, or where the provision of the Services may affect the health or safety of us or our personnel.
11. Memberships: You may purchase a membership (Membership) by paying the applicable price in advance on a regular basis (Billing Cycle).
12. Your Membership:
(a) is for your personal use only;
(b) cannot be transferred or shared with others;
(c) will automatically renew at the end of each Billing Cycle; and
(d) will continue until cancelled in accordance with these Terms.
13. We may change Membership prices by giving you 30 days’ notice. You may cancel your Membership if you don’t accept the new price by giving us 24 hours’ written notice.
14. You may cancel your Membership at any time by giving us 24 hours’ written notice, and the cancellation will take effect at the end of the current Billing Cycle.
15. Bookings: You may book Services through our website, in person or by otherwise contacting us. Your booking is confirmed once we send you a confirmation email. We reserve the right to decline any booking at our discretion.
16. Cancellations and rescheduling: You may request to cancel or reschedule a booking by contacting us by phone or email. For cancellations or rescheduling:
(a) with more than 24 hours' notice: you may transfer your booking to another available time,
(b) with less than 24 hours' notice (or where you are more than 10 minutes late or do not show up): your booking will be forfeited, with no refund.
Where you fail to provide us with notice to cancel a booking on more than 3 occasions, in accordance with the requirements set out in this clause 16, or you are more than 10 minutes late to a booking, we reserve the right to charge a cancellation fee, which will be of equal value to the price of the relevant Services. To the maximum extent permitted by law, you acknowledge and agree that any cancellation fee is a genuine pre-estimate of our likely losses arising as a result of your repeated failure to give us notice of your unavailability, or attend your booking on time.
17. Your Obligations: You agree that you will:
(a) sign all paperwork provided by us prior to your appointment and/or the Services being carried out;
(b) comply with our reasonable requests and requirements, including directions we provide to you for the before and after care of treatments;
(c) provide accurate information to us, including health and medical information;
(d) attend scheduled appointments and follow-up appointments as recommended by us;
(e) immediately report any side effects or concerns following your treatments;
(f) refrain from manipulating, touching or applying any unauthorised products to the treated areas unless explicitly instructed to do so by us;
(g) arrive on time for your appointments;
(h) refrain from being under the influence of alcohol or non-prescription drugs during your appointment;
(i) notify us if you are pregnant or breastfeeding;
(j) not attend if you are suffering from any illness that could risk others' health or safety;
(k) not make persistent and unreasonable demands that require staff to act outside the boundaries of our organisation, external regulatory bodies or legislation as we cannot accommodate such requests;
(l) not destroy or damage our property;
(m) not harass or make threats (in any way or form) to the safety or wellbeing of any person, including our staff or any other person on our premises;
(n) not engage in any conduct or use any words (whether oral or written) that are verbally, physically, sexually, or psychologically abusive. This includes but is not limited to any spitting, hitting, pushing, shoving, yelling and any unwanted or inappropriate physical contact;
(o) inform us of any physical or medical conditions that may affect your participation; and
(p) treat our premises, staff and equipment with respect.
You agree that if you breach this clause 17, we may ask you to leave our premises, refuse to provide treatment and/or immediately cease providing the Services. To the maximum extent permitted by law, no refund will be due to you for our cancellation of the Services, and this is a genuine pre-estimate of our likely losses arising from your failure to comply with our policies and procedures.
18. Payment: The prices will be set out on our online booking page or in person when you book. Except where you have signed up to a Membership, you may be required to pay a deposit or make payment in full at time of booking (as reasonably determined by us at our sole discretion), and unless we otherwise agree in writing.
19. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We can also ask you to pay for any extra costs we face because you didn’t pay on time (including interest). This includes any costs to recover those payments from you.
20. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.
21. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.
22. Suspension: We may suspend the provision of Services to you:
(a) if we reasonably suspect you are in breach of these Terms; and
(b) while we investigate the suspected breach.
If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.
23. Consumer law: Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:
(a) are performed with reasonable care and skill;
(b) are as we describe them to you; and
(c) are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.
Nothing in these Terms is intended to affect or limit your rights as a consumer.
24. Liability: We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights and the following sentence, our total liability under these Terms is limited to the price paid or payable by you for the Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
25. Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.
26. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
27. Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
28. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.
29. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy, available here
30. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.
31. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.
For any questions, please contact us at:
Email: info@65studios.co.uk